Returns & Exchanges

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return of unworn and unaltered merchandise within seven days of receipt of your order for an exchange or merchandise credit. Your merchandise credit excludes the cost of shipping. Merchandise credit will not expire.
Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Worn or altered merchandise cannot be returned.
Please allow two to three weeks for the processing of your return.
Please be advised that returns of orders with In Store Pick Up will be accepted for exchange or merchandise credit within seven days of receipt of the email confirmation that the order is ready for pick up.
 
How to Make a Return By Mail
If you wish to return an item for merchandise credit, please email us at WebStore@VanessaNoel.com.
In your email please include the following:
- Your name
- Your order number
- The item(s) you wish to return
Once we receive your email we will send you a Return Authorization Number. Please be sure to keep this number for your records. Returns will not be accepted without this number.
If you wish to exchange your item for an alternative size or style, we suggest that you return it for a merchandise credit and purchase the new item separately.
 
Shipping Your Return
On the packing slip that was enclosed with your order, please record your Return Authorization Number. Your Return Authorization Number must be included with your order to enable the processing of your return.
Enclose your packing slip with the item(s) you’re returning and ship to:
Vanessa Noel Couture
Attn: Web Returns
158 East 64th Street
New York, NY 10065
Please note VanessaNoel.com is not responsible for the cost of return shipping.
You will be notified via email once your return has been received and processed.
 
How to Make a Return In Store
VanessaNoel.com purchases may be returned to the Vanessa Noel New York boutique (located at 158 East 64th Street, New York, NY 10065) for exchange or merchandise credit within seven days of receipt of the order. Please be sure to bring all paperwork enclosed with your order.
Please be aware that VanessaNoel.com orders with In Store Pick Up may be returned to the Vanessa Noel New York boutique within seven days of receipt of the email confirmation that the order is ready for pick up.
 
Store Purchases
Any Vanessa Noel merchandise purchased in store should be returned for a merchandise credit or exchange at the Vanessa Noel store where it was purchased.
 
Vanessa Noel New York Return Policy
Unworn and unaltered merchandise may be returned within seven days of purchase for exchange or merchandise credit only. Merchandise credit will not expire.
White satin dyable styles are final sale.
Sale items are final sale.
Please note: When a gift is returned, a Vanessa Noel merchandise credit will be issued to the gift recipient in the amount the original purchaser paid for the item(s). The merchandise credit can be used for purchases at any Vanessa Noel location. Merchandise credit will not expire.
 
Vanessa Noel Nantucket Return Policy
Unworn and unaltered merchandise may be returned within 24 hours of purchase for exchange or merchandise credit only. Merchandise credit will not expire.
Sale items are final sale.
Please note: When a gift is returned, a Vanessa Noel merchandise credit will be issued to the gift recipient in the amount the original purchaser paid for the item(s). The merchandise credit can be used for purchases at any Vanessa Noel location. Merchandise credit will not expire.
 
Price Adjustments
While prices are subject to change, exchanges and store credits made within 7 days of receipt of your online order will be given based on the receipt price at the time the order was placed on VanessaNoel.com.
 
Order Cancellation
Orders placed on VanessaNoel.com cannot be cancelled.
 
Pricing & Promotions
Any special pricing or promotions are exclusive of the Vanessa Noel online web store and not valid in any retail location.